Planned Maintenance on EMS v4.1 Service

Maintenance

Planned Maintenance on EMS v4.1 Service

Status: closed
Start:
End:
Duration: 1 hour 34 minutes
Affected Components:
EMS v4 EMS v4.1 Service Feature Product Bundle Entitlement Licenses Search Entitlements By Account ID Search Licenses Search Licenses By EntitlementId Search Licenses By SKU Events Update Service Create Feature Update Usage Plan of Feature Adjust Bundles Update Entitlement Update License Get Entitlement By AccountId and OrderItemId and SKU and Status Get License By HolderId And AccountId Get License By EntitlementId And Status Get Licenses By SKU And AccountId Update License Event Create Service Get Service By ID Get Feature By ID Create Product Update Bundles Create Entitlement/Update/Delete Get Entitlement By ID Get License By ID Search Feature By ServiceName Get Product By SKU Create Bundle Get Bundle By Id Assign & Revoke License Finite Assign & Revoke Licenses Update Feature Update Product Adjust product
Update

DR Communication Email
Service: EMS V4.1
Environment: Stage Environment
Date / Time: November 15th, 2025, from 10.00 AM IST - 4.00 PM IST
Activity Time: ~6 hours

*Downtime Expected: Intermittent downtime of 5-6 minutes during maintenance windows

Summary
The SRE team will conduct a Disaster Recovery drill in the staging environment on EMS V4.1 on November 15th, 2025, from 10.00 AM IST - 4.00 PM IST . This will result in service interruption during the drill window.

Integrator Impact:

  • EMS V4.1 consumers will experience a service interruption in the stage environment.

  • There will be an intermediate outage for a period of 5-6 minutes between 10.00 AM IST - 04.00 PM IST for multiple DR failover drill scenarios.

  • Expect ~6 minutes of intermittent downtime for API calls.

  • EMS V4.1 API will be down during failover from the primary to the secondary region.

  • All operations will be available after failover.

Recommended Actions
During the drill, receiving continuous 5xx errors indicates that your API calls are not responding to the API change due to the following reasons:

  • Continuous 5xx errors during this period indicate service unavailability due to ongoing DR activity. No action is required on your side in this case; services will automatically restore post-failover.

  • If your application does not recover automatically after the DR drill or exhibits persistent failures beyond the downtime window, please notify the EMS support team.

Please reach out:
1. For any specific details on this planned downtime to: emsadoption@trimble.com

2. For any support during/post this activity to:
ems_support@trimble.com

Best Regards,

The Trimble Cloud Team

Resolved

Dear Customer,

Planned Maintenance Affecting Service(s): EMS v4.1

Please be advised that the previously notified Planned Maintenance has been completed successfully.